Refunds + Returns
We have a 100% satisfaction guarantee. We would be happy to refund your order if you’re unhappy with it, please email your order number to friends@bathingculture.com within 30 days of ordering as well as your request for a refund. One refund per household :) Refunds processed once the order is received and review, the transaction is processed via Shopify via the original method of payment and can take up to 15 business days to process.
We accept unopened products as returns. Please reach out to friends@bathingculture.com, or text 415.754.0209 with your order number within 30 days of ordering for a return label, due to increased shipping costs we can no longer cover the cost of return labels. If everything is in good shape when it gets back, we'll give you a refund via your original payment method. It may take 15 days to process your return.
Please fill out this form.